Repair FAQs

If we can’t fix the agreed fault, there’s no repair fee. Ask how the policy applies when you discuss the job.

Have the make and model handy. Tell us what happens when you switch it on, when the problem started and whether you see any error messages.

That depends on the fault and the parts needed. Call to describe the problem and ask about assessment and a quote before agreeing to the repair.

Timing depends on the fault and whether parts are needed. Tell us if you have a deadline when you call and ask for an estimate.

Back up important files if you can still access them. If you can’t, tell us which files matter before work begins.

Tell us whether the charging light comes on, whether the laptop runs while plugged in and whether the cable or socket feels loose.

Call with your laptop model and describe the damage or symptoms. We can discuss whether a screen replacement or further checks might be needed.

An SSD or extra memory may help, depending on the model and what’s slowing it down. Tell us how you use the computer and what feels slow.

Switch it off and disconnect the charger if it’s safe to do so. Leave it off and call us to discuss what happened.

Call with your repair reference and describe what’s happening. See our repair warranty page for what to have ready.

Call 023 9259 8002 to describe the problem and agree the next step.